At BajaForce, we strive to meet or exceed your expectations every time. Unfortunately, that just isn’t always possible, which is why this page is here. Please read below and if you have any further questions please contact us.
Defective or Missing Items:
If you receive a defective item, the wrong item or the wrong quantity, please contact us immediately . All claims must be made within 5 business days of order delivery.
If you are unsatisfied with your purchase and have your original receipt or packing slip, we will gladly issue a refund within 30 days of the purchase. A 20% re-stocking fee applies to all item refunds, the re-stock fee may be waived if you choose to keep store credit instead of a refund. If any item is returned by choice that originally included free shipping (not a defect or shipping error), there will be a restocking fee of 20% or actual shipping cost, whichever is less, deducted from the credit, regardless if refund or store credit is chosen. All items must be in new, unused condition and be in the original packaging complete with all parts, hardware and manufacturer documentation to be eligible to receive full credit. All opened items will incur a 20% restocking fee regardless of refund method, no exceptions. Shipping and handling fees are non-refundable. No returns will be accepted without prior authorization via RA which must be included with your returned merchandise.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of BajaForce, Inc.’s distributors shipped directly to the customer), it is the customer’s responsibility to contact BajaForce, Inc. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, BajaForce, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer,BajaForce, Inc. reserves the right to end all further assistance and proceedings regarding the customer’s order.
BajaForce will NOT accept or authorize returns of the following types of items:
- Helmets, Harnesses or any other dated safety equipment
- Electrical Equipment and accessories
- Body Panels or Fiberglass
- Custom made or personalized items like seats, or custom length axle shafts
- Special order items not usually stocked, such as wheels or tires
- Used items that have been ‘dry-fit’, ‘mocked-up’ or ‘test-fit’ and cannot be re-sold as new items.
- Shocks that have been bolted on a vehicle, once installed no returns will accepted
There is a 5 day exchange policy on fitted safety equipment (Suits, Gloves, Shoes, etc)
All sales are final on open box and clearance items. No refunds or exchanges can be given.
All items sold by BajaForce are subject to original manufacturers warranty, BajaForce makes no guarantees outside of the original manufacturers warranty. BajaForce does not offer warranty replacements on defective or broken items. If you have a defective item that is currently under warranty, please contact us immediately for assistance. We will do our best to assist you with contacting the products manufacturer. Replacement or refund ultimately lies in their discretion.